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Road Runner Service Plan


TennantTrue® Road Runner Service gives you the assurance that equipment breakdowns won’t break your operation. We provide an uptime goal of 95 percent and an expertly trained technician on site either same day or within 24 hours, depending on when you request service.

If you have frequent breakdowns and you want your machines up and running in no time, rely on TennantTrue Road Runner Service.

GET BACK UP AND RUNNING — IN NO TIME


Quick Reponse

Fast Fixes

  High Uptime

Consistent Facility Image

TennantTrue Service

GET BACK UP AND RUNNING — IN NO TIME


INSPECTIONS, DIAGNOSTICS, AND ADJUSTMENTS INCLUDED:

  • Fast response service for run-to-fail customers
  • Same day service for requests received before 10 a.m.*
  • Service within 24 hours for requests received after 10 a.m.*
  • Trip charge waived if response time service level agreement is not met
  • Goal of 95 percent uptime
  • Pay for services performed at the time of visit based on actual labor and parts
  • Applicable to any usage
  • Operator training
  • Applies to any new or existing Tennant small rider and walk-behind commercial battery equipment (T12 and smaller)
  • Available in several major metro areas in the U.S and Canada. Confirm availability with your Tennant Representitive
  • IRIS® Service Reporter Technology included upon request

*Excludes weekends and national holidays

 

THE VALUE OF TENNANTTRUE®  SERVICE

Get the best return on your investment with high quality Tennant floor cleaning equipment — backed by the best service available.

TECHNICAL EXPERTISE

Experienced technicians with unmatched expertise on Tennant equipment.

UNPARALLELED COVERAGE

Network of 450+ factory-direct technicians and 80 authorized dealers provide consistent service across the U.S. and Canada.

PROMPT RESPONSE

We respond to most service requests within 24 – 48 hours, depending on your service plan.

COMPLETE PICTURE

Real-time, 24/7 access to your maintenance history and service performance metrics with optional IRIS® Service Reporter.

TENNANTTRUE PARTS & CONSUMABLES

Tennant technicians use TennantTrue OEM parts, which are precisely designed to maximize machine performance.

QUICK ANSWERS

Tennant Technical Assistance Center is available and staffed with our expert service representatives.

REQUEST MORE INFORMATION

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